PRIVACY POLICY

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, home or service address, and any other information you voluntarily provide when requesting a quote, scheduling a service, or contacting us.
• Usage Information: IP address, browser type, pages visited, and other technical data collected automatically when you visit our website.
• Communications: Records of calls, emails, text messages, or other correspondence between you and Plumb Easy.

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and manage plumbing services
• Send appointment reminders, dispatch notifications, and job completion surveys
• Communicate with you about your service requests and account
• Improve our website, services, and customer experience
• Comply with legal obligations

3. SMS / Text Message Communications

Plumb Easy will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can; “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent”. They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy [https://plumbeasy.com/privacy-policy] & Terms, [https://plumbeasy.com/terms-and-conditions]

By submitting this form and signing up for texts, you consent to receive text messages from Plumb Easy at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy [https://plumbeasy.com/privacy-policy] & Terms, [https://plumbeasy.com/terms-and-conditions]

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website or conducting our business (e.g., scheduling software, payment processors), subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to enhance your experience and collect usage data. You may disable cookies through your browser settings; however, some features of the site may not function properly as a result.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Your Rights and Choices

You may contact us at any time to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of SMS communications by replying STOP to any text message

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Plumb Easy, LLC 1212 Wappoo Rd. Charleston, SC Phone: (843) 270-3983 Email: office@plumbeasy.com Website: plumbeasy.com